Upload Error: Event 1309

I am running the most current version of FileVista. 
The upload only works sometimes, not all the time.

In the Windows Eventlog of the server I have these errors:

Event code: 3005 
Event message: An unhandled exception has occurred. 
Event time: 10/19/2009 8:29:29 AM 
Event time (UTC): 10/19/2009 1:29:29 PM 
Event ID: f48fbf5d540d41639de27183d1482dae 
Event sequence: 19 
Event occurrence: 1 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/1/ROOT/login-1-129004323704821250 
    Trust level: Full 
    Application Virtual Path: /login 
    Application Path: C:\Inetpub\folderfish\login\ 
    Machine name: 24773_2_143575 
 
Process information: 
    Process ID: 3896 
    Process name: w3wp.exe 
    Account name: NT AUTHORITY\NETWORK SERVICE 
 
Exception information: 
    Exception type: HttpException 
    Exception message: An unhandled exception occured in the upload module. 
 
Request information: 
    Request URL: https://www.folderfish.com:443/login/filevistacontrol/upload.aspx?rootFolderID=0&relativePath=Business+Plan&ASP.NET_SessionId=5gjos2nodpnnr4551y3y0a2f&FT.Active=1&FT.OverrideProvider=1&FT.
UploadID=12559588081874668 
    Request path: /login/filevistacontrol/upload.aspx 
    User host address: 72.213.39.247 
    User: kkohll 
    Is authenticated: True 
    Authentication Type:  
    Thread account name: NT AUTHORITY\NETWORK SERVICE 
 
Thread information: 
    Thread ID: 6 
    Thread account name: NT AUTHORITY\NETWORK SERVICE 
    Is impersonating: False 
    Stack trace:    at GleamTech.Web.FileTransfer.UploadHttpModule.a(Object A_0, EventArgs A_1)
   at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
 
 
Custom event details: 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Hi Robert,
This error seems very similar to this one:
Error on Upload

However, that error was fixed back in v3.2.2. You say you are using the latest version so this is strange.
If it's the same error you should experience it in Flash upload mode when uploading more than one file at once. This may explain why you didn't experience it all the time.

I recommend you to check versions of dlls in FileVista\bin folder. Please make sure especially GleamTech.Web.FileTransfer.dll is from the latest package.

Let me know.

Thanks Cem,
I will check this out and report back.

Thanks!
Rob

Hi Cem,
I am running version 3.6.  When I purchased the product I downloaded FileVista-v3.6-trial and then applied my license key as instructed.  Is there another download I should apply?

Please let me know.
Thanks,
Rob

No, it's the latest version and there are no updates.
Please try Browser upload mode and see if you get a more detailed error message.
You can force Browser upload mode by opening FileVista\App_Data\filevista.config and adding this setting:
<add key="UploadMethod" value="Browser" />
After the change, don't forget to refresh the browser.

Thanks, Cem.
I will make this change and report back.

Thanks,
Rob

Still working on this... I will post my findings this week.
Thanks

Okay,
I looked into the issue that the user is having.  When she uses our ssl (https) uploads get stuck and just hang.  When she uses non-ssl (http) the upload works just fine.  She is running ie7, but I even tested it on Firefox with no luck.

I pulled my hair out long enough so I added a 'Standard' and 'Non-SSL' link to my login page.  I just don't know why the ssl is causing the issue.

Any thoughts?

Thanks,
Rob 

Did you enable basic or digest authentication (HTTP 401 Challenge) in IIS? Adobe Flash does not properly handle HTTP Authentication whether in SSL or not. You will get the HTTP Authentication prompt but most often it won't authenticate (or freeze). This means if you need to use HTTP Authentication, you will need to use Browser upload mode instead of Flash upload mode.