Download Failure

One of our testers experienced issues downloading a 100 MB PowerPoint file from our test environment:

FileVista 4.1.0.0
Web Server: Win2K8 R2 x64, 4GB RAM, ProLiant ML350 G5
DB Server: Win2K8 R2 x64, 4GB RAM; SQL 2005 Standard SP3 x64, ProLiant ML350 G5
Internet Connectivity: Symmetrical 30 Mb fiber

She tried to download this file twice...both times the file download failed at 32%. I checked the server application event logs and noticed the following two events associated with her download attempts:

First Attempt:
- System 

  - Provider 

   [ Name]  ASP.NET 4.0.30319.0 
 
  - EventID 1309 

   [ Qualifiers]  32768 
 
   Level 3 
 
   Task 3 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2010-11-11T16:49:30.000000000Z 
 
   EventRecordID 725 
 
   Channel Application 
 
   Computer NAS-WEB5.hrads.com 
 
   Security 
 

- EventData 

   3001 
   The request has been aborted. 
   11/11/2010 11:49:30 AM 
   11/11/2010 4:49:30 PM 
   d837366efda74aa5abed88b0e2976f6b 
   141 
   1 
   0 
   /LM/W3SVC/2/ROOT-1-129339646182848710 
   Full 
   / 
   C:\inetpub\wwwroot\filevault.nasrecruitment.com\ 
   NAS-WEB5 
    
   5032 
   w3wp.exe 
   IIS APPPOOL\filevault.nasrecruitment.com 
   HttpException 
   Request timed out.  
   http://98.140.128.46/link/96faebe09dc6463a86cd9bfd1ba48901.ppt 
   /link/96faebe09dc6463a86cd9bfd1ba48901.ppt 
   71.251.28.195 
    
   False 
    
   IIS APPPOOL\filevault.nasrecruitment.com 
   18 
   IIS APPPOOL\filevault.nasrecruitment.com 
   False 
    
Second Attempt:

- System 

  - Provider 

   [ Name]  ASP.NET 4.0.30319.0 
 
  - EventID 1309 

   [ Qualifiers]  32768 
 
   Level 3 
 
   Task 3 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2010-11-11T17:12:45.000000000Z 
 
   EventRecordID 726 
 
   Channel Application 
 
   Computer NAS-WEB5.hrads.com 
 
   Security 
 

- EventData 

   3001 
   The request has been aborted. 
   11/11/2010 12:12:45 PM 
   11/11/2010 5:12:45 PM 
   88b9d8a154f74b4bb4f51e1e1d36c342 
   3 
   1 
   0 
   /LM/W3SVC/2/ROOT-1-129339690455323285 
   Full 
   / 
   C:\inetpub\wwwroot\filevault.nasrecruitment.com\ 
   NAS-WEB5 
    
   4832 
   w3wp.exe 
   IIS APPPOOL\filevault.nasrecruitment.com 
   HttpException 
   Request timed out.  
   http://98.140.128.46/link/96faebe09dc6463a86cd9bfd1ba48901.ppt 
   /link/96faebe09dc6463a86cd9bfd1ba48901.ppt 
   71.251.28.195 
    
   False 
    
   IIS APPPOOL\filevault.nasrecruitment.com 
   5 
   IIS APPPOOL\filevault.nasrecruitment.com 
   False 
    
What is interesting is the "Request timed out." This user was testing from a relatively high speed home connection in New York. Our servers are located Ohio. Other tests from home users in Ohio (lower latency) have been more successful, so this may be an isolated incident or may be something brought on by greater latency.

Is there something I should be tweaking in my web.config to eliminate this? 

Hi Eric,
We rewrote the download module in v4.1 and it seems we broke the timeout setting for long lasting downloads. The default execution timeout setting for ASP.NET is 110 seconds. Your tester's download stopped at %32 possibly because 110 seconds had passed.

Please download the fixed DLL and replace the old one with it:
Fix 1 for FileVista v4.1
The fix is included in the v4.1 download packages as of writing this message. Users who will download the product after today, do not need to apply the fix.

Note that, you can also avoid this problem without applying the fix and by only adding/editing a web.config setting:

<httpRuntime executionTimeout="7200" />

executionTimeout is given in seconds, where in this example it's set to 2 hours. However this setting effects the whole application rather than only download module so I recommend you to use the fix instead.

Let me know the results.

Thanks Cem, I'll give it a shot and will post the results.

The new DLL fixed the problem. Thanks Cem.